Free shipping means exactly that! We pay for shipping within the USA when you order directly from our website. You can expect your package to ship 1-2 business days after purchase.
If your package does not arrive within 14 days of your purchase, please email firstname.lastname@example.org with your order information so we can help resolve it.
International shipping is not free but we make it easy to choose the best rate and delivery options at checkout - shipping prices can start as low as $10! In addition, any customs and import fees will be paid by the customer at the time of delivery.
Due to certain import restrictions, we do not ship to Spain.
You can learn more about Spain's Import/Export regulations here: https://www.ups.com/ga/CountryRegsPrint?loc=en_US&origcountry=US&destcountry=ES&cat=004002&PrintRegulations=PrintRegulations
We genuinely apologize for the inconvenience this may cause.
INSURING YOUR ORDER WITH ROUTE.COM
No B.S. Skin Care is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered."
Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
RETURNS & EXCHANGES
We know beauty takes time which is why we give you up to 30 days from the date of purchase to let us know that you would like to return or exchange what you bought directly from our website. Just contact us and we'll provide a pre-paid shipping label. There's a fixed $5 charge for returns, that will be deducted from your refund. Email email@example.com to request your label.
- We only take unopened products. As a courtesy, we’ll gladly refund one open item on your first purchase.
- If the return is a result of our error, the $5 fee does not apply.
- This policy doesn’t apply to international orders, sample-sized products and minis, gilt.com or trial boxes.
In order to offer the best experience to as many guests as possible, No B.S. reserves the right to limit returns if we have reason to suspect misuse of our generous policies (such as excessive returns, reseller activity, or fraud).
If you placed your order with a Gilt.com offer, we're happy to exchange your item within 30 days of purchase. Sorry, no returns, only exchanges... but worth the savings, amirite?
Our trial boxes give you the chance to try our best-selling products before purchasing the included full-sized bottles. You can return any products for free during your trial period; therefore, our regular Free Returns policy does not apply to products purchased from a Trial Box.
Got more questions? Check out our FAQs.
If your return is a result of our error, we will refund the full cost of the product and all original international shipping charges.
If you're not satisfied with your purchase, please email firstname.lastname@example.org within 30 days and we will refund your payment. We do not cover return shipping for international orders in this case.
Reach out to us by whatever way is most convenient for you:
Phone: (888) 422-7704
Message us on social: @livenobs
Snail Mail: 2601 South Bayshore Drive, #1700, Miami, FL 33133